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FAQs


General

What is a Pre-Order? And why should I Pre-Order?

Our first collection – Circus – entered production in November 2019. Initial production quantities will be limited and deliveries start March 1, 2020. Making a Pre-Order now allows us to plan production capacity for the items you want and ensure you receive Circus without an extended delay. Pre-Orders will continue through December, January and February and will become available on regular delivery timelines later in 2020.

Payment in full is required with all Pre-orders, including Shipping and Tax.

Pre-orders can be cancelled at anytime for a full refund.

How long will it take to receive my order?

After Pre-Orders end, please allow:

    • 2-3 weeks for orders < 25 pcs of the same product.
    • 8-10 weeks for orders > 25 pcs of the same product.
    • 4-8 weeks for custom orders, after receipt of Customers Own Materials depending on order size.
  • For large orders (over 100pcs of the same product), please contact us hello@editsdesign.com to arrange a workable timeline.

Where to you deliver?

Standard shipping rates include to-the-door delivery to the contiguous 48 states and Canada. However, we can also arrange shipping to most other destinations, including AK, HI, and International. Please contact us at hello@editsdesign.com to enquire.

How do you confirm my order?

Order confirmations are sent by email immediately upon receipt of your order. Updates to your order status will also be communicated by email.

Can I pick-up my order?

Yes, on request. We hold stock at our warehouse in L.A., and at our production facility in Montreal. We can make arrangements to allow you to collect your order should you wish depending on where the allocated stock is located. Please contact us at hello@editsdesign.com to arrange pick-up. If you choose to pick-up, we will refund you the standard shipping fee once the order has been collected. Your order will be held for 5 days, after which time we will charge $10/day per item for storage. This will continue until such time you pick-up or make other arrangements. Additional administration fees may apply.

How can I check my order status?

Order status updates are communicated via email. If you have any questions, please contact us at hello@editsdesign.com.

How do you calculate your shipping and delivery charges?

We offer two levels of delivery service – Standard and White-Glove. Shipping and Delivery Fees are calculated at Check-Out. Please review our Shipping Rates here [Link to: Shipping and Delivery]

Do you charge sales tax?

EDITS charges 5% GST on all orders within Canada, plus 7% PST on all orders within British Columbia. Taxes are automatically applied to your order at the time of check out. All orders from customers in the United States are tax-free.

What are the payment options?

We accept Visa and PayPal online. We can also accept payment by check, although your order will not be confirmed until our bank confirms payment. US orders are billed in USD, all other orders are billed in Canadian Dollars.

How do I change or cancel my order after I’ve placed it?

Orders of Standard items can be cancelled at anytime for a full refund, including Shipping and Tax. Order changes only include any purchase price differences which are retroactively applied to your payment account.

Custom products are made-to-order just for you once we receive your order. In most cases we’re unable to change a Custom order once it’s been placed. However, if you need to change or cancel a Custom order, please contact us right away and we’ll do everything we can to accommodate your request.

Please contact us at hello@editsdesign.com for assistance with any order issues.

Can I return a product?

Because all items are made to order we do not accept product returns or provide refunds. However, in certain circumstances we may be able to exchange items for alternatives. Items returned for exchange must arrive at our warehouse in their original condition before any exchange will be authorized. Original delivery fees are non-refundable, and you will be responsible for any return freight costs.

What if I received damaged or incorrect merchandise?

Please inspect your purchase immediately upon receipt. In the event that you receive damaged or incorrect product, please contact us within 3 days of receipt so we can make it right. Please email us at hello@editsdesign.com with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until the problem is resolved.

How can I be removed from your email list?

Please click the removal link (located at the bottom of our emails), or send the email address you want removed to hello@editsdesign.com with “unsubscribe” in the subject line.

Where does the name EDITS come from?

Design is an iterative process of evaluation, refinement, and editing, and of creating multiple different edits of the same concept. EDITS also refers to the development of a curatorial platform for branding and distributing new design.


Trade Policy

Trade Discounts

Trade discounts are available to qualified buyers. Store buyers, architects, interior designers, general contractors, corporate gift buyers, hospitality buyers, and exporters may apply for a Trade Account to receive discounts. Discounts vary depending on the type of buyer and purchasing volume. Please email us at hello@editsdesign.com with "Trade Account" in the header for more information.

Trade Samples

Unfortunately we cannot provide product samples free of charge. However, approved Trade Accounts can order sample products in any desired colors or finishes that can be fully refunded if returned within 60 days in their original condition, and in the original crate. All samples are shipped in specially designed sample crates that are easy to open and reseal and guarantee safe delivery. Please retain all samples crates and use them when returning samples. A sample crate deposit of $200 CAD will be added to your order and included in the refund. Products returned not in the original crate will only be refunded at EDITS discretion. Shipping costs are extra, please enquire. Please email us at hello@editsdesign.com with "Trade Samples" in the header for more information.

Fabric & Wood Swatches

Memo-samples of all available fabrics and wood finishes are normally available. These are typically sent directly from the material vendors. Please email us at hello@editsdesign.com with “Swatches” in the header and include details of your request for more information.  

Spec Sheets & CAD models

Spec sheets and CAD models for all products can be found in Downloads.


Payment

Payment Options

We accept Visa and PayPal. Checks are accepted but orders will only ship after payment has cleared. When you purchase a product online, your credit card is charged when you order, and your credit card information is never re-used except to issue refunds or make other required adjustments.

Taxes

EDITS charges 5% GST on all orders within Canada, plus 7% PST on all orders within British Columbia. Taxes are not automatically applied to your order at the time of check out. All orders from customers in the United States are tax-free.


Delivery Information

All deliveries are done with care by a specialized furniture delivery company.

Please allow 2 weeks for orders less than 25 pcs, and 8 weeks for over 25 pcs.

 

Delivery. USA
We offer 4 levels of service with the United States:

Standard
Order value   < $3,000
Service:         Items are delivered inside the front door of your building only.
Cost:               10% of order value, to a maximum of $299

Standard Flat-rate
Order value     > $3,000
Service:           Items are delivered inside the front door of your building only.
Cost:               Flat-rate of $299 (per delivery attempt)

White Glove
Order value     Any
Service:           Items are delivered to your room of choice, unboxed and packaging removed.
                        Delivery agent calls before to make an appointment. 4 hour delivery window.
Cost:               $399 (per delivery attempt)

White Glove + 2hr Time-Specific Window 

Order value     Any
Service:           Items are delivered to your room of choice, unboxed and packaging removed.
                        Delivery agent calls before to make an appointment. 2 hour delivery window.  
Cost:                $499 (per delivery attempt)

notes:
- Hawaii, Alaska and Puerto Rico do not qualify for domestic shipping. Please refer to International Delivery.
- Deliveries to any island requiring ferry access are subject to additional fees up to $300.
- Deliveries to remote areas without highway access may take longer and be subject to additional fees.

 

Delivery. Canada
We offer 4 levels of service within Canada:

Standard
Order value   < $3,000 USD
Service:         Items are delivered inside the front door of your building only.  
Cost:               12% of order value, to a maximum of $399 USD
 
Standard Flat-rate
Order value     > $3,000 USD
Service:           Items are delivered inside the front door of your building only.  
Cost:               Flat-rate of $299 (per delivery attempt)
 
White Glove
Order value     Any
Service:           Items are delivered to your room of choice, unboxed and packaging removed.
                        Delivery agent calls before to make an appointment. 4 hour delivery window.  
Cost:                $499 USD (per delivery attempt)
 
White Glove + 2hr Time-Specific Window 
Order value     Any
Service:           Items are delivered to your room of choice, unboxed and packaging removed.
                        Delivery agent calls before to make an appointment. 2 hour delivery window.  
Cost:                $599 USD (per delivery attempt)
 
notes:  
- Deliveries to any island requiring ferry access are subject to additional fees up to $300
- Deliveries to remote areas without highway access may take longer and be subject to additional fees.

 

International Delivery
International delivery is available on request, including to Hawaii, Alaska and Puerto Rico.
Please enquire before placing your order so we can provide an international shipping quotation.
Once you approve the quotation we will set it up inside our checkout system ready for payment.

notes
- Large orders are shipped by Ocean freight, and can take up to 1 month extra from dispatch.
- Smaller orders can be shipped by Ocean or by Air. Costs vary accordingly.
- Please let us contact us to discuss any aspect of your international order.

Will it fit?

To help your delivery go smoothly, please measure your space ahead of time to make sure your purchase will fit, as well as all the areas it will pass through during delivery. If you have any questions about item dimensions, please let us know.

Remote areas

If the delivery is to a remote area, there may be delays. Let us know in advance if delivery is to challenging location and we will work with you to come up with a solution.

Delay your delivery

If you need to postpone your delivery we can hold your order at our warehouse for up to 5 days free of charge. After 5 days we charge $10/day per item in storage fees. If you need to delay shipment by more than 10 days, let us know and we will work with you to find a solution to avoid additional storage charges. Please let us know at the time you place your order if you are unable to accept the delivery date.

Suspended delivery

Once a shipment has left out warehouse it is difficult to delay or postpone delivery. If for any reason you need to delay delivery once your order is in transit, warehouse fees of $35/day per item will apply, plus an administration fee.  

Redelivery attempts

If redelivery of your order is required due to a missed delivery appointment with our freight partner, there will be a $150 fee per attempt.


Damaged Items & Returns

Damaged Items

Please inspect your purchase immediately upon delivery. If there is a problem, contact us within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
 
Returns and Exchanges

If you wish to return or exchange an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order. Credit card and PayPal orders will receive refunds in the form of a credit back to the original account.

Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may need to use additional packing materials if the outer carton has been worn during the original trip out to you.

Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture.

Returns are accepted only at our warehouse. We are unable to accept returns at our Vancouver studio.
 
To start the return process, please contact us at hello@editsdesign.com.
 
Cancellation Policy

In-stock items normally ship within 24–48 hours after an order has been received. We accept cancellations for items that have not shipped, are on backorder, or on pre-order, and provide a full refund, less banking fees. Once an item has shipped, cancellation is not possible.
 
Custom and special order items cannot be cancelled.

Privacy & Security

Customer Information

Customer privacy is very important to us. We promise responsible handling of all sensitive and personal customer information. We will never share or sell your information to other companies. The types of personal information collected is: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc. By using this website you agree to the terms of this policy.

Opt Out Policy

If you want to opt-out of our newsletter or emails, please click the removal link (located at the bottom of our emails), or send an email from the address you want removed to hello@editsdesign.com with “unsubscribe” in the subject line.

Security

This website takes every precaution to protect our customer and user information. When ordering with Edits Design Ltd. we utilize a secure server, Secure Sockets Layer (SSL) technology, that creates a secure transaction environment for commerce on the Internet. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.


Legal Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Edits Design Ltd shall not be liable for any damages of any kind related to your use of this site.

This is the website of Edits Design Ltd. All website content and all products shown herein are produced from original artwork owned by Edits Design Ltd. All copyright and trademark rights in the distinctive appearance of these products and content are owned by Edits Design Ltd. Edits Design Ltd is doing business as EDITS.