Our goal is to deliver your order in perfect condition as quickly and cost-effectively as possible.
Standard production time is 3 weeks from receipt of order. Allow 1 week extra for shipping.
We offer two levels of delivery service:
Standard Shipping service within Canada and the contiguous 48 states is “To-the-door” using UPS, FedEx, or a road freight partner. Our freight partner will deliver your purchase to your business or residence at a pre-scheduled time and will bring your order to your door only. You will have to be at the destination to meet the driver. They will not unpack your order and you may be left with the shipping pallet.
Inside “Room of choice” delivery is available for an additional charge of $35 per carton, which includes un-boxing and removal of any packaging materials, but excludes assembly, installation or cleaning.
For all other locations, including all international destinations, AK, HI, please email us at firstname.lastname@example.org for more information.
Shipping is added to the total cost of your order. An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.
Standard Shipping rates:
< 1-6 pcs = 10%
< 7-12 pcs = 7.5%
> 13 pcs = 5%
Will it fit?
To help your delivery go smoothly, please measure your space ahead of time to make sure your purchase will fit, as well as all the areas it will pass through during delivery. If you have any questions about item dimensions, please let us know.
If the delivery is to a remote area, there may be delays. Let us know in advance if delivery is to challenging location and we will work with you to come up with a solution.
Can I pick-up my order?
Yes, on request. Our production facility is located 2hrs north of Toronto, ON and we can make arrangements to allow you to collect your order should you wish. Please contact us at email@example.com to arrange pick-up. If you choose to pick-up, we will refund you the standard shipping cost on your order once the order has been collected. Your order will be held for 5 days, after which time we will charge $10/day per item in storage. This will continue until such time you pick-up or make other arrangements. Additional administration fees may apply.
Delay your delivery
If you need to postpone your delivery we can hold your order at our warehouse for up to 5 days free of charge. After 5 days we charge $10/day per item in storage fees. If you need to delay shipment by more than 10 days, let us know and we will work with you to find a solution to avoid additional storage charges. Please let us know at the time you place your order if you are unable to accept the delivery date.
Once a shipment has left out warehouse it is difficult to delay or postpone delivery. If for any reason you need to delay delivery once your order is in transit, warehouse fees of $35/day per item will apply, plus an administration fee.
If redelivery of your order is required due to a missed delivery appointment with our freight partner, there will be a $150 fee per attempt.