What is a Pre-Order? And why should I Pre-Order?
Our first collection – Circus – is entering production in Summer 2019. Initial production quantities will be limited and deliveries start late Summer 2019. A Pre-Order is a no-cost, commitment-free reservation made in our online shop.
Making a Pre-Order allows us to plan additional production capacity for the items you want and notify you once they’re available for purchase. Making a Pre-Order means you will be among the first to get deliveries of the Circus collection and not have to wait an extended period before items become regularly available.
No payment is required to make a Pre-Order. We do not ask for your credit card info and will never share your contact info. We will only contact you when the products you reserved are available for purchase
How long will it take to receive my order?
After the Pre-Order period, all products will have a standard production time of 3 weeks from receipt of your order and payment. Then allow 1 week extra for delivery.
Where to you deliver?
Standard shipping rates include to-the-door delivery to the contiguous 48 states and Canada. However, we can also arrange shipping to most other destinations, including AK, HI, and international. Please contact us at firstname.lastname@example.org to enquire.
How do you confirm my order?
Order confirmations are sent by email immediately upon receipt of your order. Updates to your order status will also be communicated by email.
Can I pick-up my order?
Yes, on request. Our production facility is located 2hrs north of Toronto, ON and we can make arrangements to allow you to collect your order should you wish. Please contact us at email@example.com to arrange pick-up. If you choose to pick-up, we will refund you the standard shipping cost on your order once the order has been collected. Your order will be held for 5 days, after which time we will charge $10/day per item in storage. This will continue until such time you pick-up or make other arrangements. Additional administration fees may apply.
How can I check my order status?
Order status updates are communicated via email. If you have any questions, please contact us at firstname.lastname@example.org.
How do you calculate your shipping and handling charges?
Our goal is to deliver your order as quickly and safely as possible. We select the best shipping method to ensure this. Shipping rates will vary based on the necessary delivery method, shipping address and total price of the merchandise in your cart.
Do you charge sales tax?
Taxes are automatically applied to your order at the time of check out. All orders from customers in the United States are tax-free. EDITS charges 5% GST on all orders within Canada, plus 7% PST on all orders within British Columbia.
What are the payment options?
We accept major Credit Cards and PayPal online. We will also accept payment by cheque, although your order will not be confirmed until our bank confirms payment. US orders are billed in USD, all other orders are billed in Canadian Dollars.
How do I change or cancel my order after I’ve placed it?
All products are made-to-order just for you once we receive your order. In most cases we’re unable to change an order once it’s been placed. However, if you need to change or cancel your order, please contact us right away at email@example.com and we’ll do everything we can to accommodate your request.
Can I return a product?
Because all items are made to order we do not accept product returns or provide refunds. However, in certain circumstances we may be able to exchange items for alternatives. Items returned for exchange must arrive at our warehouse in their original condition before any exchange will be authorized. Original delivery fees are non-refundable, and you will be responsible for any return freight costs.
What if I received damaged or incorrect merchandise?
Please inspect your purchase immediately upon receipt. In the event that you receive damaged or incorrect product, please contact us within 3 days of receipt so we can make it right. Please email us at firstname.lastname@example.org with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until the problem is resolved.
How can I be removed from your email list?
Please click the removal link (located at the bottom of our emails), or send the email address you want removed to email@example.com with “unsubscribe” in the subject line.
Where does the name EDITS come from?
Design is an iterative process of evaluation, refinement, and editing. Each iteration and design decision can be seen as an “edit”, including the final product. And each different version of a design is another edit making up a collection of “edits”.